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Complaint and Dispute Resolution

Appeal of Grades and Other Academic Grievances

If a student believes a grade received was not what it should have been due to error or deliberate action, or if the student wishes to dispute another academic matter, the College has an appeal process under which the student appeal may be successively reviewed until a resolution is reached.

For details on the procedure, view the Appeal of Grades and Other Academic Grievances policy.

Tuition Refunds

Students wishing to withdraw from one or more courses should first speak with their academic advisor. Official course withdrawals must be processed through the Registrar’s Office.
For information on tuition refunds, view the Refund policy.

Title IX

For information, resources and the complaint procedure regarding instances of discrimination, harassment and sexual misconduct, view the Title IX page.

Other Complaints

For Massachusetts Residents and Online Students in Non-SARA Member States and Territories

After you have exhausted the complaint procedures made available by Becker College, located at https://www.becker.edu/academic/academic-resources/registrar/academic-progress/appeal-of-grades/, if your complaint has not been resolved, you may file a complaint with the Massachusetts Department of Higher Education (DHE) by using the general complaint form. The DHE general complaint form should be used by students who are located in:

  • Massachusetts
  • Non-SARA Member States or Territories (e.g., California, Guam, etc.)

For Online Students Located in SARA Member States and Territories

After you have exhausted the complaint procedures made available by Becker College, located athttps://www.becker.edu/academic/academic-resources/registrar/academic-progress/appeal-of-grades/, if your complaint has not been resolved, you may file a complaint with the DHE by using the SARA complaint form. The DHE SARA complaint form should be used by students who are located in SARA member states and territories. This includes all students who are located in SARA member states and territories for the purposes of completing out-of-state learning placements, such as internships, practica, clinical experiences, etc. in SARA member states and territories outside Massachusetts.

Additional information from the DHE’s SARA complaint website is below:

The SARA complaint process is as follows:

  1. Students must first attempt to resolve their complaint using internal administrative procedures offered by the SARA institution.
  2. After all administrative remedies have been exhausted with the MA-SARA institution, the student may submit a SARA Complaint via the URL below.
  3. The Department shall send a copy of the complaint to the institution that is the subject of the complaint;
  4. Within 30 days of the date that the Department sends a copy of the complaint to the institution, the institution must provide a written response to the student and the Department.

More information about DHE’s complaint processes can be found here.

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