Services OIT Provides to Students

 We maintain the following systems: 

• Student email (mymail.becker.edu)
• Physical network - Ethernet & Wireless Access Points (APs) 
• Wiring infrastructure 
• Network connectivity points such (switches)
• Connection to Internet 
• Residence Hall network connections:
  • Wiring 
  • Jacks in rooms 
  • Wireless Access Points (Currently only at Cedar & Willow Hall) 
• Computer laboratories:
  • Software applications approved by Academic Affairs
  • Maintain Labs
  • Fix printer jams
  • Help maintain paper supply for printers
  • Help wit
  • Hardware, including: 
    • PCs 
    • Printers
    • Plotters 
    • Scanners
  • Network Operating Systems 
    • Provide student email accounts
    • XP in the Labs
• Troubleshoot problems with accounts such as password or access issues
• We also provide services such as: 
  • Help with logging into Student EMail and Cisco Clean Access 
  • Creating email accounts for students based on enrollments 
  • Modifying passwords

Resources limit us to providing the maintenance and services above.

Unfortunately, We are unable to provide:

• Tutoring 
  • If you need more assistance on a software application, try the following resources: 
    • Your instructor for applications used for class
    • Take a class in the subject you are interested in
    • Online help from the vendor or Press Function Key "F1" for help from the application
• Maintenance or Upgrades on personal computers, laptops, gaming systems or other personal systems.  Please contact the vendor or service organization where you purchased your system.
• Troubleshooting application or hardware problems 
• Give out cables, network cards, or other hardware devices