61 Sever Street
Worcester, MA 01609
Adjunct Faculty, Marketing and Management
O’Brien received his BA from Clark University in Worcester, MA, and his MA in Psychology from Connecticut College in New London, CT. During and after graduate school he studied at both Duke University and UNC, Chapel Hill, both in NC, where he also worked as a research assistant and associate editor of a peer-reviewed scientific journal.
For several years after graduate school O’Brien was Director of Psychological Services at a private residential treatment facility for court adjudicated adolescents in Pittsfield, MA, his home town.
In 1984, in the run up to the Department of Justice’s consent decree breaking up the “Ma Bell” telephone monopoly, O’Brien began a thirty-year career in business-to-business sales and sales management in the telecom sector. Working up the food-chain from “Sales Rep”, to “Sales Manager”, to “Sales Director”, to “VP-Sales”, O’Brien managed sales and support teams specializing in servicing national account customers; multi-national enterprise customers; hospitality, health-care and higher ed accounts; for both multi-billion-dollar companies and start-ups.
O’Brien earned his employer’s highest sales achievement award (President’s Club) for his and his team’s sales performance ten times. He and his team earned the American Hotel & Lodging Association’s first-ever Master Hotel Supplier certification, and he was named “Supplier of the Year” by the Massachusetts Lodging Association, and also served a two-year Board of Directors term with the MLA.
Having retired from his full-time career, O’Brien is entering his second year as an Adjunct Professor at Becker, where he teaches “CORE 1001” to entering students, and “Customer Experience” and “Advanced Topics in Marketing” to upper class students.